CAA CAA Technology and Database Systems

Question 1

Which type of database is most commonly used by government agencies to store applicant records in benefits administration systems?

Accepted Answer

Relational database

Answer

Flat-file database

Answer

Hierarchical database

Answer

Object-oriented database

Question 2

When entering applicant data into a case management system, what should an Application Assistant do if the system flags a duplicate record?

Accepted Answer

Review existing records to determine if it is the same applicant before proceeding

Answer

Ignore the flag and create a new record

Answer

Delete the older record automatically

Answer

Submit the application under a different name

Question 3

What does the acronym HIPAA primarily protect in the context of electronic health and benefits records?

Accepted Answer

Protected Health Information (PHI)

Answer

Payment accuracy

Answer

Database backup schedules

Answer

Application submission deadlines

Question 4

Which practice best reduces the risk of unauthorized access to an applicant's electronic records?

Accepted Answer

Using strong, unique passwords and enabling multi-factor authentication

Answer

Sharing login credentials with trusted colleagues

Answer

Leaving workstations unlocked for convenience

Answer

Storing passwords in a shared spreadsheet

Question 5

An Application Assistant needs to send an applicant's documents to another agency. What is the most secure transmission method?

Accepted Answer

Encrypted secure file transfer or encrypted email

Answer

Standard unencrypted email

Answer

Fax without a cover sheet

Answer

Personal social media messaging

Question 6

What is the purpose of an audit trail in a benefits case management system?

Accepted Answer

To record every access and change made to a record for accountability and review

Answer

To generate monthly billing statements

Answer

To automatically approve applications faster

Answer

To notify applicants of upcoming renewals