CAA CAA Technology and Database Systems 2

Question 1

When a government benefits portal experiences downtime, what should an Application Assistant do with a time-sensitive application?

Accepted Answer

Document the outage and use an approved paper backup process to avoid missing deadlines

Answer

Tell the applicant to return when the system is back online

Answer

Submit the application under a different program temporarily

Answer

Wait silently until the system restores

Question 2

Which data entry practice helps maintain the highest accuracy in a benefits database?

Accepted Answer

Verifying entered data against source documents before saving the record

Answer

Entering data quickly without reviewing for errors

Answer

Copying information from one applicant's record to another to save time

Answer

Relying entirely on auto-fill without manual verification

Question 3

What is the correct action when an Application Assistant discovers a software bug that causes incorrect benefit calculations?

Accepted Answer

Report the issue immediately to IT and the supervisor, and halt affected processing

Answer

Manually adjust the output without reporting the bug

Answer

Continue processing and fix records later

Answer

Ignore it if it only affects a small number of cases

Question 4

Which federal law governs the security requirements for systems that store federal benefit program data?

Accepted Answer

FISMA (Federal Information Security Management Act)

Answer

FERPA

Answer

FMLA

Answer

ADA

Question 5

An applicant asks why their online account shows a different status than what the assistant sees on the internal system. What is the most likely explanation?

Accepted Answer

There is a synchronization delay between the public portal and the internal system

Answer

The applicant is lying about their status

Answer

The internal system is always wrong

Answer

The applicant has two separate cases

Question 6

What does 'role-based access control' (RBAC) mean in a benefits agency database?

Accepted Answer

Access to data is limited based on each employee's specific job role and responsibilities

Answer

All staff have access to all records

Answer

Applicants can access other applicants' records

Answer

Only supervisors can view any records