CA Industry Trends & Innovation 2

Question 1

Which technology enables adjusters to conduct remote property inspections using live video feeds from a policyholder's smartphone?

Accepted Answer

Synchronous video claims handling

Answer

Synchronous video claims handling allows adjusters to guide policyholders through live video inspections, reducing the need for in-person visits.

Question 2

Parametric insurance products differ from traditional policies primarily because they:

Accepted Answer

Pay a preset amount when a trigger event occurs regardless of actual loss

Answer

Parametric insurance pays a predetermined amount when a defined trigger (e.g., earthquake magnitude) is met, bypassing traditional loss adjustment.

Question 3

What does 'straight-through processing' mean in the context of modern claims handling?

Accepted Answer

Automatic claim resolution without human intervention

Answer

Straight-through processing uses automation to resolve simple claims end-to-end without adjuster involvement, increasing efficiency.

Question 4

How is predictive analytics primarily used by claims departments today?

Accepted Answer

To identify claims likely to involve fraud or litigation early

Answer

Predictive analytics flags high-risk claims for fraud or litigation early in the process, allowing adjusters to allocate resources appropriately.

Question 5

Which emerging trend involves using satellites and aerial imagery to assess catastrophe losses before adjusters are deployed to the field?

Accepted Answer

Remote sensing and geospatial analytics

Answer

Remote sensing and geospatial analytics use satellite or aerial imagery to rapidly assess widespread damage after natural disasters.

(CA) Certified Adjuster Designation Practice Test