System Setup & Configuration Flashcards

What is a failover number in business phone configuration?

Answer: A backup phone number that receives calls if the primary system or number becomes unavailable

A failover number is pre-configured to receive calls automatically if the primary system experiences an outage, ensuring business continuity.

What is the purpose of configuring a music-on-hold source?

Answer: Plays audio to callers while they are placed on hold so they know the call is still connected

Music on hold reassures callers that they are still connected and have not been disconnected while waiting for an agent.

What does setting a 'max call duration' limit on outbound calls accomplish?

Answer: Automatically disconnects calls that exceed a specified time limit to prevent runaway billing

A max call duration setting prevents unexpectedly long or abandoned calls from accumulating excessive charges on the phone bill.

What is a phone system's user portal (as distinct from the admin portal)?

Answer: A self-service web interface where individual employees manage their own voicemail, forwarding, and preferences

The user portal gives employees control over their personal settings like call forwarding rules, voicemail greetings, and notification preferences.

What is codec negotiation in SIP call setup?

Answer: The process where two SIP endpoints agree on which audio codec to use for the call

During SIP signaling, endpoints exchange their supported codec lists via SDP and select the highest-priority mutually supported codec.

What is an outbound caller ID (CNAM) setting?

Answer: Configures the name and number displayed to recipients when the business makes outbound calls

Outbound CNAM (Calling Name) determines what name and phone number appears on the recipient's caller ID display when your business calls them.