Business Phone Systems Cloud Phone Systems 2

Question 1

What is a toll-free number prefix used in the United States?

Accepted Answer

800 (and 888, 877, 866, 855, 844, 833)

Answer

900

Answer

700

Answer

500

Question 2

What does 'uptime SLA' mean for a cloud phone provider?

Accepted Answer

A contractual guarantee of the percentage of time the service will be available

Answer

A limit on how many minutes can be used per month

Answer

A security certification for cloud providers

Answer

A promise to answer support tickets within a set timeframe

Question 3

What is WebRTC and how does it relate to cloud phone systems?

Accepted Answer

A browser technology that enables voice and video calling directly from a web browser without plugins

Answer

A wireless protocol for desk phone firmware updates

Answer

A standard for encrypting voicemail messages

Answer

A call routing API used by SIP providers

Question 4

What is 'geographic redundancy' in a cloud phone system?

Accepted Answer

Running the service across multiple data centers in different locations so one failure doesn't cause an outage

Answer

Providing local phone numbers in every US state

Answer

Offering calling plans that cover multiple geographic regions

Answer

Storing voicemails in multiple cloud regions simultaneously

Question 5

What is the purpose of an E911 service requirement for US cloud phone systems?

Accepted Answer

Routes emergency calls to the correct PSAP and provides location information to first responders

Answer

Provides enhanced audio quality for emergency services

Answer

Encrypts all calls made to 911

Answer

Allows 911 to call back on the same number

Question 6

What is a cloud phone system's 'admin portal' used for?

Accepted Answer

A web-based dashboard where administrators manage users, features, call routing, and billing

Answer

The physical hardware control panel on the PBX

Answer

A mobile app for end users to manage their voicemail

Answer

A monitoring tool that shows network latency