Business Certifications Strategic Planning & Implementation 2

Question 1

A regional bank's leadership wants to translate its strategy into measurable objectives across financial, customer, internal process, and learning and growth perspectives. Which tool fits best?

Accepted Answer

Balanced Scorecard

Answer

Kaplan and Norton's Balanced Scorecard links strategy to measures across exactly these four perspectives.

Question 2

In a strategy map, which relationship is typically shown between the perspectives?

Accepted Answer

Cause-and-effect links from learning and growth up to financial outcomes

Answer

Strategy maps show how improvements in people and processes drive customer results and, in turn, financial results.

Question 3

A company decides to sell its existing products in a new international market. Under the Ansoff Matrix, this growth strategy is called:

Accepted Answer

Market development

Answer

Market development means taking existing products into new markets.

Question 4

Which statement best distinguishes a lagging indicator from a leading indicator?

Accepted Answer

Lagging indicators measure outcomes already achieved; leading indicators signal likely future performance

Answer

Revenue or profit are lagging outcomes, while metrics like pipeline volume or training hours tend to lead them.

Question 5

During implementation, a manager notices that departmental budgets fund activities unrelated to the new strategic priorities. What is the most likely root issue?

Accepted Answer

Resource allocation is not aligned with strategy

Answer

Strategy execution fails when money and people keep flowing to legacy priorities instead of strategic ones.

Business Certifications Practice Test

Business Certifications Practice Test

Business Certifications Strategic Planning & Implementation 2