Business Certifications Change Management & Organizational Development Flashcards
6 cards from real Business Certifications practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
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What is the primary goal of change management in an organization?
Answer: To guide people through transitions to achieve desired business outcomes
Change management guides individuals, teams, and organizations through transitions to achieve intended business results while minimizing disruption.
Kotter's 8-Step Change Model begins with which step?
Answer: Create a sense of urgency
Kotter's 8-Step Change Model starts with creating a sense of urgency to motivate stakeholders to recognize and act on the need for change.
The ADKAR model in change management represents:
Answer: Awareness, Desire, Knowledge, Ability, Reinforcement
ADKAR is a goal-oriented change management model representing five outcomes individuals need for successful change: Awareness, Desire, Knowledge, Ability, and Reinforcement.
Organizational development (OD) primarily focuses on:
Answer: Improving long-term organizational health and effectiveness
Organizational development is a planned, systematic approach to improving an organization's effectiveness and health through the application of behavioral science knowledge.
Resistance to change in organizations is most commonly caused by:
Answer: Fear of the unknown and perceived loss of control
Resistance to change most commonly stems from employees' fear of the unknown, concerns about job security, or a perceived loss of control over their work environment.
Which of the following best characterizes a "learning organization"?
Answer: Continuous learning, adaptation, and open knowledge sharing
A learning organization continuously improves by encouraging knowledge sharing, experimentation, and the ability to adapt and respond to new challenges and opportunities.