Business Certifications Change Management & Organizational Development Flashcards
6 cards from real Business Certifications practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
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Organizational culture is best defined as:
Answer: The shared values, beliefs, and behaviors that shape how work gets done
Organizational culture encompasses the shared values, norms, beliefs, and behaviors that define how members of an organization interact, make decisions, and work together.
A "sponsor" in change management is best described as:
Answer: A senior leader who authorizes and actively champions a change initiative
A sponsor in change management is a senior leader with the authority to legitimize the change and actively advocate for it across the organization.
Which organizational structure groups employees by specialized function (e.g., marketing, finance, operations)?
Answer: Functional structure
A functional organizational structure groups employees based on their specialized functions or departments, enabling deep expertise within each function.
What is the purpose of a stakeholder impact analysis during a change initiative?
Answer: To identify how different groups will be affected by and can influence the change
A stakeholder impact analysis identifies who will be affected by a change, to what degree, and what actions are needed to manage their transition and secure their support.
Employee engagement in organizational development refers to:
Answer: The degree of emotional commitment employees have to their organization and its goals
Employee engagement measures the degree to which employees are emotionally invested in, motivated by, and committed to their organization and its success.
What does a RACI chart help clarify during organizational change?
Answer: Roles and responsibilities: who is Responsible, Accountable, Consulted, and Informed
A RACI chart clarifies roles and responsibilities by defining who is Responsible, Accountable, Consulted, and Informed for each task or decision in a project or change initiative.