Total Quality Management Flashcards
7 cards from real BSIE practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Total Quality Management flashcards as text
Which of the following best describes the concept of 'quality at the source' in TQM?
Answer: Making each worker responsible for the quality of their own output
Quality at the source means each employee is responsible for inspecting and ensuring the quality of their own work rather than relying on downstream inspection.
In the context of TQM, what does 'benchmarking' primarily involve?
Answer: Comparing your processes and performance against industry best practices or competitors
Benchmarking is the practice of comparing an organization's processes, performance metrics, and practices against industry leaders or best-in-class organizations.
Which statistical tool is used to identify which defects account for the majority of quality problems, following the 80-20 rule?
Answer: Pareto chart
A Pareto chart ranks defects from most to least frequent, visually demonstrating that roughly 80% of problems typically stem from 20% of causes.
What is the primary purpose of a control chart in statistical process control (SPC)?
Answer: To monitor process variation over time and detect when a process goes out of control
Control charts display process data over time with upper and lower control limits to distinguish normal variation from signals that the process is out of statistical control.
In TQM, what is meant by 'internal customers'?
Answer: Employees or departments that receive the output of a preceding process within the same organization
Internal customers are the employees or departments who receive work outputs from upstream processes within the same organization and whose needs must be satisfied.
Which Deming principle emphasizes that quality improvement requires long-term commitment rather than short-term profit focus?
Answer: Create constancy of purpose
Deming's first principle, 'Create constancy of purpose,' calls for organizations to commit to long-term quality improvement rather than focusing solely on short-term financial results.
What does process capability index Cp measure?
Answer: The ratio of specification width to actual process spread, indicating potential performance
Cp measures the potential capability of a process by comparing the width of the specification limits to the spread of the process (6 standard deviations), assuming the process is centered.