Total Quality Management Flashcards
7 cards from real BSIE practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Total Quality Management flashcards as text
Which type of data is collected when classifying products as either 'conforming' or 'nonconforming' to a specification?
Answer: Attribute data
Attribute data classifies items into discrete categories such as pass/fail or conforming/nonconforming, unlike variable data which measures a continuous quantity.
A p-chart in statistical process control is used to monitor which quality characteristic?
Answer: The proportion of nonconforming items in a sample
A p-chart tracks the fraction or proportion of defective (nonconforming) items in successive samples, making it appropriate for attribute data.
In the context of lean TQM integration, what does 'muda' refer to?
Answer: Any activity that consumes resources but does not add value from the customer's perspective
Muda is a Japanese term meaning 'waste' — any activity or resource consumption that does not add value as perceived by the customer.
What is the purpose of an acceptance sampling plan in quality control?
Answer: To determine whether to accept or reject a lot based on inspection of a sample
Acceptance sampling uses statistical sampling to decide whether an entire lot of products should be accepted or rejected based on the quality found in a representative sample.
Which of the following best describes 'Poka-Yoke' in TQM and lean manufacturing?
Answer: An error-proofing mechanism that prevents defects or makes defects immediately obvious
Poka-Yoke refers to error-proofing devices or methods that either prevent a mistake from occurring or detect and signal a mistake immediately when it does occur.
ISO 9001 is best characterized as a quality management standard that focuses on:
Answer: Establishing a process-based quality management system framework for consistent customer satisfaction
ISO 9001 specifies requirements for a quality management system that organizations can use to demonstrate their ability to consistently provide products and services that meet customer and regulatory requirements.
Which type of failure cost is associated with defects discovered after a product has been delivered to the customer?
Answer: External failure costs
External failure costs occur when defective products reach customers and include warranty claims, product recalls, customer complaints, and lost goodwill — the most expensive category of quality costs.