Total Quality Management Flashcards
7 cards from real BSIE practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Total Quality Management flashcards as text
Which of the following is a key characteristic of the Six Sigma DMAIC methodology's 'Analyze' phase?
Answer: Identifying root causes of defects and process variation
The Analyze phase in DMAIC focuses on identifying and verifying the root causes of defects and process variation using statistical and analytical tools.
In quality cost analysis, which category includes costs incurred to prevent defects from occurring in the first place?
Answer: Prevention costs
Prevention costs include expenditures for activities designed to prevent poor quality, such as quality planning, training, process design, and supplier evaluations.
What is the main objective of a Quality Function Deployment (QFD) 'House of Quality'?
Answer: To translate customer requirements into specific engineering and design characteristics
The House of Quality maps customer wants ('what') to technical design requirements ('how'), ensuring that product design directly addresses customer needs.
An ishikawa diagram categorizes potential causes of a defect into which standard set of categories?
Answer: Man, Machine, Material, Method, Measurement, Environment
The Ishikawa (fishbone) diagram organizes potential causes of a problem into the 6M categories: Man, Machine, Material, Method, Measurement, and Environment.
Which quality guru introduced the concept of 'Zero Defects' as a performance standard and motivational program?
Answer: Philip Crosby
Philip Crosby introduced the Zero Defects concept, arguing that the only acceptable quality standard is doing work right the first time with no defects.
What is the primary difference between Cpk and Cp process capability indices?
Answer: Cpk accounts for process centering while Cp assumes the process is centered
Cpk adjusts for the actual location of the process mean relative to specification limits, making it a more accurate measure of real process performance than Cp, which assumes perfect centering.
In Juran's Quality Trilogy, which component focuses on establishing quality goals and the means to achieve them?
Answer: Quality planning
Quality planning is the first element of Juran's trilogy and involves identifying customers, determining their needs, and developing processes capable of meeting those needs.