BSEM Operations Management & Process Improvement 3

Question 1

What is the purpose of a control chart in quality management?

Accepted Answer

To distinguish normal process variation from special-cause variation over time

Answer

To display the organizational hierarchy of quality roles

Answer

To rank products by defect severity

Answer

To map the steps in an inspection procedure

Question 2

In process improvement, what does PDCA stand for?

Accepted Answer

Plan, Do, Check, Act

Answer

Plan, Deploy, Check, Adjust

Answer

Prepare, Design, Confirm, Apply

Answer

Process, Define, Control, Audit

Question 3

Which of the following best describes 'just-in-time' (JIT) manufacturing?

Accepted Answer

Producing and delivering items only as they are needed to reduce inventory

Answer

Producing large batches to take advantage of economies of scale

Answer

Maintaining high safety stock levels to prevent stockouts

Answer

Outsourcing non-core activities to reduce cycle time

Question 4

In operations management, which forecasting method calculates the average of the most recent n periods to predict future demand?

Accepted Answer

Simple moving average

Answer

Exponential smoothing

Answer

Regression analysis

Answer

Delphi method

Question 5

Which Six Sigma belt level is primarily responsible for leading and executing improvement projects within a functional area?

Accepted Answer

Green Belt

Answer

White Belt

Answer

Yellow Belt

Answer

Master Black Belt

Question 6

What does 'throughput' measure in operations management?

Accepted Answer

The rate at which a system generates saleable output over a period of time

Answer

The total number of defects produced per shift

Answer

The percentage of time equipment is available for production

Answer

The total cost of raw materials consumed per unit

Question 7

What is the main objective of Total Quality Management (TQM)?

Accepted Answer

To achieve long-term success through customer satisfaction by involving all employees in quality improvement

Answer

To minimize inspection costs by reducing the quality control department

Answer

To certify products to ISO standards before market release

Answer

To automate quality inspections using statistical sampling