BSE Quality Management and Process Improvement

Question 1

What does the acronym DMAIC stand for in Six Sigma methodology?

Accepted Answer

Define, Measure, Analyze, Improve, Control

Answer

Design, Model, Assess, Implement, Check

Answer

Define, Monitor, Analyze, Integrate, Correct

Answer

Develop, Measure, Apply, Improve, Close

Question 2

Which quality management tool is used to identify the root causes of a problem by categorizing potential causes into categories like People, Process, Equipment, and Environment?

Accepted Answer

Fishbone (Ishikawa) Diagram

Answer

Pareto Chart

Answer

Control Chart

Answer

Scatter Diagram

Question 3

According to the Pareto Principle, approximately what percentage of problems are caused by a small percentage of causes?

Accepted Answer

80% of problems come from 20% of causes

Answer

50% of problems come from 50% of causes

Answer

90% of problems come from 10% of causes

Answer

70% of problems come from 30% of causes

Question 4

What is the purpose of a Statistical Process Control (SPC) chart?

Accepted Answer

To monitor process performance over time and detect special cause variation

Answer

To determine the cost of quality defects

Answer

To rank defect types by frequency

Answer

To map the steps in a manufacturing process

Question 5

ISO 9001 is a widely recognized standard for which management system?

Accepted Answer

Quality Management Systems

Answer

Environmental Management

Answer

Occupational Health and Safety

Answer

Information Security Management

Question 6

What is 'process capability' (Cp) a measure of?

Accepted Answer

The ability of a process to produce output within specification limits

Answer

The speed at which a process operates

Answer

The number of steps in a process

Answer

The cost per unit produced by a process