Organizational Leadership and Human Resources Flashcards
6 cards from real BSE practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 6 Organizational Leadership and Human Resources flashcards as text
What is 'emotional intelligence' (EQ) and why is it important for engineering managers?
Answer: The ability to recognize and manage one's own emotions and understand others' emotions
Emotional intelligence encompasses self-awareness, self-regulation, empathy, and social skills — qualities that enable managers to lead teams effectively and navigate workplace relationships.
Which change management model identifies stages of Unfreeze, Change, and Refreeze?
Answer: Lewin's Change Management Model
Kurt Lewin's three-stage model involves unfreezing existing behaviors, implementing the change, and refreezing the new state to make it permanent.
What is the primary purpose of a 360-degree feedback assessment?
Answer: To gather performance feedback from multiple sources including supervisors, peers, and subordinates
360-degree feedback collects performance input from all directions (supervisors, peers, direct reports, and sometimes customers) to provide a comprehensive view of an employee's skills and behaviors.
Which management theory suggests that workers are inherently lazy and must be closely controlled (Theory X) versus workers are naturally motivated and seek responsibility (Theory Y)?
Answer: McGregor's Theory X and Theory Y
Douglas McGregor's Theory X and Theory Y represent contrasting assumptions about human motivation that lead to very different management styles and organizational designs.
In workforce planning, what does 'attrition' refer to?
Answer: The natural reduction in workforce due to resignation, retirement, and departure
Attrition is the gradual reduction of the workforce through voluntary departures such as resignations and retirements without immediate replacement.
What is the primary benefit of using cross-functional teams in engineering management?
Answer: Integrating diverse expertise from different departments to solve complex problems
Cross-functional teams bring together specialists from different disciplines (engineering, marketing, finance) to collaborate on complex problems that no single function can solve alone.