BSCC Communication and De-escalation 2

Question 1

When an incarcerated person begins raising their voice and pacing during a conversation, what is the FIRST de-escalation step a correctional officer should take?

Accepted Answer

Acknowledge the person's emotional state and lower your own voice

Answer

Acknowledging emotions and modeling calm vocal tone helps reduce physiological arousal and signals the officer is not a threat.

Question 2

Which communication technique involves repeating back what someone said in your own words to confirm understanding?

Accepted Answer

Paraphrasing

Answer

Paraphrasing demonstrates active listening and helps clarify whether both parties share the same understanding.

Question 3

A culturally competent officer recognizes that eye contact norms vary by culture. When an individual avoids eye contact, the officer should:

Accepted Answer

Consider it may reflect cultural respect norms and adjust expectations

Answer

In many cultures, avoiding direct eye contact is a sign of respect, not deception or non-compliance.

Question 4

The 'LEAPS' de-escalation model includes Listen, Empathize, Ask, Paraphrase, and:

Accepted Answer

Summarize

Answer

LEAPS stands for Listen, Empathize, Ask, Paraphrase, and Summarize — a structured verbal de-escalation framework.

Question 5

An officer is mediating a dispute between two cellmates. Which approach best supports resolution?

Accepted Answer

Allow each person to speak without interruption, then identify shared interests

Answer

Allowing each party to be heard and focusing on shared interests rather than positions is the foundation of effective conflict mediation.

BSCC - Board of State and Community Corrections Practice Test

BSCC - Board of State and Community Corrections Practice Test

BSCC Communication and De-escalation 2