BPA Process Discovery & Analysis 2

Question 1

What is the purpose of a 'value-added analysis' during process analysis?

Accepted Answer

To distinguish steps that add value from those that are waste or non-value-adding

Answer

To calculate the financial return on automation investment

Answer

To rank automation vendors by feature value

Answer

To estimate the number of FTEs saved after automation

Question 2

Which framework uses 'Define, Measure, Analyze, Improve, Control' phases and is commonly applied during BPA process analysis?

Accepted Answer

DMAIC (Six Sigma)

Answer

ITIL

Answer

COBIT

Answer

TOGAF

Question 3

A process audit reveals that a task is performed differently depending on which employee handles it. This is an example of:

Accepted Answer

Process variation

Answer

Process scalability

Answer

Process decomposition

Answer

Process simulation

Question 4

What is a 'bottleneck' in process analysis?

Accepted Answer

A step in the process where work accumulates because capacity is less than demand

Answer

A security vulnerability in an automated workflow

Answer

An integration error between two automated systems

Answer

A missing approval step in a workflow

Question 5

Which of the following is the best indicator that a process is a strong candidate for automation?

Accepted Answer

The process is high-volume, rule-based, and uses structured digital data

Answer

The process requires significant human judgment and creativity

Answer

The process is rarely performed and involves many exceptions

Answer

The process is currently undocumented and performed informally

Question 6

What does 'cycle time' measure in process analysis?

Accepted Answer

The total elapsed time from the start to the completion of a process instance

Answer

The number of times a process is repeated per year

Answer

The time a system is offline during maintenance

Answer

The frequency of exception handling within a workflow

Question 7

In process analysis, what does a 'handoff' refer to?

Accepted Answer

The point where work or responsibility passes from one person, team, or system to another

Answer

The transfer of automation code between development and production environments

Answer

The escalation of an exception to a human reviewer

Answer

The scheduled backup of process documentation