BPA Change Management & Governance Flashcards

What is the role of a Process Owner in BPA governance?

Answer: Accountable for the performance, compliance, and continuous improvement of a specific automated process

The Process Owner is accountable for ensuring that an automated process meets business goals, remains compliant, and is continuously improved.

An organization wants to ensure all BPA changes are traceable. Which practice best supports this requirement?

Answer: Maintaining a Change Log with timestamps, approvers, and descriptions

A Change Log provides a permanent, auditable record of every change, including who approved it and when it was made.

Which type of change in BPA governance typically requires the least formal approval due to its low risk and pre-approved nature?

Answer: Standard change

Standard changes are pre-approved, low-risk, and follow a well-documented procedure, so they require minimal formal review.

What is the primary reason BPA governance frameworks require a business impact assessment before deploying changes?

Answer: To identify potential disruptions to dependent processes and stakeholders

A business impact assessment identifies which processes, teams, and systems could be affected by a change, enabling proactive risk mitigation.

In a BPA governance model, who is typically responsible for communicating the status of a change to business stakeholders?

Answer: The Change Manager

The Change Manager coordinates the change process and is responsible for communicating status, impacts, and outcomes to relevant stakeholders.

A post-implementation review (PIR) in BPA change management is conducted to:

Answer: Assess whether a deployed change achieved its intended objectives and identify lessons learned

A PIR evaluates whether the change met its goals and captures lessons learned to improve future change management practices.