Bootstrap Communication & Stakeholder Relations 4 — Questions and Answers
Question 1: Which stakeholder engagement assessment model maps stakeholders from 'Unaware' to 'Leading'?
- Power/Interest Grid
- Stakeholder Engagement Assessment Matrix (Correct answer)
- RACI Chart
- Salience Model
Correct answer: Stakeholder Engagement Assessment Matrix
The Stakeholder Engagement Assessment Matrix categorizes current versus desired engagement levels across five stages.
Question 2: A stakeholder who previously supported the project suddenly becomes resistant. What is the recommended first step?
- Proceed without their support
- Have a one-on-one conversation to understand what changed (Correct answer)
- Remove them from the stakeholder list
- Escalate to their manager immediately
Correct answer: Have a one-on-one conversation to understand what changed
Understanding the root cause of resistance through direct dialogue is essential before taking any corrective action.
Question 3: When reporting project status to executive stakeholders, which format is generally most appropriate?
- Detailed technical specifications
- A concise dashboard or one-page executive summary with key metrics (Correct answer)
- Full sprint backlog printout
- Raw data exports from project tracking tools
Correct answer: A concise dashboard or one-page executive summary with key metrics
Executives need high-level insights and decision-relevant metrics, not operational detail.
Question 4: What is the risk of over-communicating with stakeholders?
- Stakeholders become too informed
- Important information gets lost in noise and stakeholders disengage (Correct answer)
- It creates legal obligations
- It slows down the project team
Correct answer: Important information gets lost in noise and stakeholders disengage
Excessive communication can cause information overload, leading stakeholders to ignore or miss critical updates.
Question 5: A project sponsor requests a significant scope change late in the project. How should you handle this communication?
- Implement the change immediately since the sponsor has authority
- Present a formal impact analysis covering schedule, cost, and quality before agreeing (Correct answer)
- Decline the change and cite the project charter
- Add the change without documentation to avoid conflict
Correct answer: Present a formal impact analysis covering schedule, cost, and quality before agreeing
Any scope change request should be evaluated for its full impact before acceptance, even from a sponsor.
Question 6: What does 'managing stakeholder expectations' primarily involve?
- Telling stakeholders only what they want to hear
- Aligning stakeholder understanding of what will and will not be delivered, and why (Correct answer)
- Promising outcomes to secure continued support
- Avoiding difficult conversations until project close
Correct answer: Aligning stakeholder understanding of what will and will not be delivered, and why
Managing expectations requires honest, proactive communication about scope, constraints, and realistic outcomes.
Question 7: In the context of Bootstrap project methodology, what does 'pull communication' mean?
- Sending status reports to all stakeholders automatically
- Making information available for stakeholders to access when they need it, such as a project portal (Correct answer)
- Calling stakeholders to request their input
- Extracting requirements from stakeholders through interviews
Correct answer: Making information available for stakeholders to access when they need it, such as a project portal
Pull communication empowers stakeholders to retrieve information on-demand rather than receiving scheduled pushes.
Bootstrap Communication & Stakeholder Relations 4
Which stakeholder engagement assessment model maps stakeholders from 'Unaware' to 'Leading'?