BMO Operations & Process Improvement 3

Question 1

A value stream map shows a process with 8 hours of value-added time and 72 hours of non-value-added time. What is the process efficiency?

Accepted Answer

10%

Answer

Process efficiency = value-added time ÷ total lead time × 100 = 8 ÷ (8+72) × 100 = 10%.

Question 2

Which quality improvement tool is best used to display the frequency distribution of defect categories in descending order?

Accepted Answer

Pareto chart

Answer

A Pareto chart ranks defect categories by frequency, visually identifying the 'vital few' causes responsible for most problems (80/20 rule).

Question 3

In Total Productive Maintenance (TPM), which pillar focuses on eliminating equipment breakdowns through routine checks performed by operators?

Accepted Answer

Autonomous maintenance

Answer

Autonomous maintenance empowers operators to perform routine cleaning, inspection, and minor maintenance tasks to prevent breakdowns before they occur.

Question 4

A bottleneck operation in a production line has a capacity of 200 units/day while all other operations can handle 300 units/day. What is the system throughput?

Accepted Answer

200 units/day

Answer

System throughput is constrained by the bottleneck; since the slowest operation can only process 200 units/day, that is the maximum output rate.

Question 5

A service organization maps its end-to-end customer experience to identify pain points. This approach is best described as:

Accepted Answer

Customer journey mapping

Answer

Customer journey mapping visualizes each touchpoint a customer experiences, enabling organizations to identify friction, delays, and opportunities for improvement.

(BMO) Business Management Officer Certification Practice Test

(BMO) Business Management Officer Certification Practice Test

BMO Operations & Process Improvement 3