BHP Communication & Interpersonal Skills Flashcards
6 cards from real BHP practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 6 BHP Communication & Interpersonal Skills flashcards as text
De-escalation communication techniques in a behavioral health crisis primarily aim to:
Answer: Reduce the intensity of the client's emotional state through calm, empathic interaction
De-escalation uses calm tone, empathy, and active listening to reduce emotional arousal and prevent escalation to aggression.
In documentation, objective language means the BHP should:
Answer: Record only direct observations and measurable facts
Objective documentation records observable behaviors and factual data rather than interpretations or personal judgments.
Which of the following is a key principle of person-first language in behavioral health?
Answer: Placing the person before the disability or condition (e.g., 'person with schizophrenia')
Person-first language emphasizes the individual's humanity by naming the person before identifying their condition.
When communicating with a client who has limited English proficiency, a BHP should:
Answer: Use a qualified interpreter or translated materials
Using qualified interpreters and translated materials ensures accurate communication and protects the client's right to understand their care.
Which behavior by a BHP would most undermine the therapeutic relationship?
Answer: Frequently canceling sessions without notice
Frequent cancellations signal unreliability and erode trust, which is foundational to the therapeutic relationship.
The OARS communication skills used in motivational interviewing stand for:
Answer: Open questions, Affirmations, Reflective listening, Summarizing
OARS (Open questions, Affirmations, Reflective listening, Summarizing) are the core communication tools in motivational interviewing.