Practice Test Geeks(BGE) Baltimore Gas and Electric Practice Test
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Customer Service & Safety Compliance Flashcards

7 cards from real BGE practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.

Read the first 7 Customer Service & Safety Compliance flashcards as text

  1. A BGE customer service call takes an unexpected turn when the caller becomes verbally abusive. What is the appropriate response?

    Answer: Calmly warn the caller that the call will end if abusive language continues, then end it if behavior persists

    Representatives should issue a calm warning, then end the call if abuse continues, following BGE's workplace respect and call-handling policy.

  2. BGE's 'Worry Free' protection plans cover repair costs for which of the following?

    Answer: In-home natural gas and electric systems such as heating equipment and wiring inside the home

    BGE Worry Free plans cover the repair or replacement of customers' in-home gas and electric systems, including heating, cooling, and electrical wiring.

  3. During an emergency gas pipeline incident, BGE's Incident Command System (ICS) requires that all field communication go through:

    Answer: The designated Incident Commander or Operations Section Chief

    ICS protocol requires all field communications to be routed through the Incident Commander or Operations Section Chief to maintain coordinated control.

  4. A customer's gas service was interrupted due to a neighbor's emergency. Which of the following should BGE provide when restoring service?

    Answer: A service restoration visit to relight pilot lights and check appliances for safety

    After a gas service interruption, BGE technicians must relight pilot lights and verify appliances are operating safely before leaving the premises.

  5. Under the Maryland Healthy Air Act and related BGE compliance obligations, BGE must report emissions data from its generating facilities to:

    Answer: The Maryland Department of the Environment (MDE)

    BGE's generation assets must comply with the Maryland Healthy Air Act and report emissions to the Maryland Department of the Environment.

  6. A BGE customer wants to install a solar panel system and connect it to the grid. Which interconnection process must be completed?

    Answer: The customer must submit a BGE interconnection application and receive written approval before energizing the system

    Maryland interconnection rules require customers to submit a BGE application and receive written approval before energizing any customer-owned generation system.

  7. BGE's 'My Account' online portal allows customers to do all of the following EXCEPT:

    Answer: Directly modify BGE's internal rate schedules

    Customers can manage their own accounts, payments, and program enrollments online, but they cannot alter BGE's regulated rate schedules, which are set by the Maryland PSC.