Customer Service & Safety Compliance Flashcards
7 cards from real BGE practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Customer Service & Safety Compliance flashcards as text
What is the minimum clearance distance BGE requires between vegetation and high-voltage transmission lines during tree trimming operations?
Answer: The lines must be de-energized before any trimming
For high-voltage transmission lines, BGE requires lines to be de-energized and grounded before vegetation management work begins in close proximity.
A BGE customer requests a payment arrangement after receiving a past-due notice. What information should the representative collect first?
Answer: The full account balance and payment history
Reviewing the full account balance and payment history allows the representative to offer an appropriate and compliant payment arrangement.
Under Maryland law, BGE is prohibited from disconnecting residential service during extreme heat events when temperatures are forecast to exceed:
Answer: 95°F
Maryland regulations prohibit utility disconnection of residential customers when the National Weather Service forecasts temperatures of 95°F or higher.
Which of the following best describes the purpose of BGE's 'Smart Energy Savers Program'?
Answer: It offers rebates and incentives to customers who install energy-efficient equipment
The Smart Energy Savers Program encourages customers to reduce energy use by offering rebates and incentives for qualifying energy-efficient upgrades.
A customer reports that carbon monoxide detectors in their home are alarming. What should the BGE representative advise?
Answer: Evacuate immediately, call 911, and do not re-enter until cleared by emergency responders
Carbon monoxide is odorless and immediately dangerous; occupants must evacuate and call 911 — never investigate the source before leaving.
When excavating near underground gas lines, contractors in Maryland are required by law to call the one-call notification system at least how many business days in advance?
Answer: 2 business days
Maryland law requires contractors to notify the one-call center (Miss Utility / 811) at least 2 business days before excavation to allow utility marking.
A BGE field employee notices a gas meter has been tampered with to bypass the measuring mechanism. The correct response is to:
Answer: Document the tampering, shut off service, and report it per BGE's theft-of-service protocol
Meter tampering is both a safety hazard and illegal; employees must document it, shut off service, and follow BGE's formal theft-of-service reporting process.