Practice Test Geeks(BGE) Baltimore Gas and Electric Practice Test
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Customer Service & Safety Compliance Flashcards

7 cards from real BGE practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.

Read the first 7 Customer Service & Safety Compliance flashcards as text

  1. A customer calls BGE reporting a strong gas odor inside their home. What is the FIRST instruction you should give them?

    Answer: Instruct them to leave the home and call 911 and BGE from outside

    When a customer smells gas inside their home, they must evacuate immediately and call emergency services from a safe location outside.

  2. Under BGE's low-income assistance programs, which program provides bill credits to eligible Maryland customers?

    Answer: Electric Universal Service Program (EUSP)

    The Electric Universal Service Program (EUSP) provides ongoing bill credits to income-qualified Maryland electric customers.

  3. A field technician encounters a downed power line after a storm. What is the correct action?

    Answer: Secure a perimeter and immediately notify BGE dispatch

    All downed power lines must be treated as energized; the technician should secure the area and notify dispatch immediately.

  4. BGE's Budget Billing plan is designed to help customers by:

    Answer: Spreading estimated annual energy costs into equal monthly payments

    Budget Billing averages a customer's estimated annual costs into equal monthly installments to avoid seasonal bill spikes.

  5. Which federal regulation requires BGE to provide advance notice before disconnecting service to a customer with a documented medical condition?

    Answer: Maryland Public Service Commission Order 88-853

    Maryland PSC Order 88-853 mandates extended notice and protections for customers with life-threatening medical conditions before disconnection.

  6. When a BGE customer service representative resolves a billing dispute, which documentation step is required?

    Answer: Send a written summary of the resolution via mail or email within 30 days

    BGE policy requires providing customers a written summary of dispute resolutions to ensure transparency and regulatory compliance.

  7. A customer's electric service is scheduled for disconnection due to non-payment. Which of the following would temporarily prevent the disconnection?

    Answer: The customer submits a formal medical certificate to BGE

    A valid medical certificate submitted to BGE can halt disconnection of essential service for a customer with a serious medical condition.