Incident Response and Crisis Management Flashcards
7 cards from real BCM practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Incident Response and Crisis Management flashcards as text
During a crisis, what is the PRIMARY purpose of an Incident Command System (ICS)?
Answer: To provide a standardized, hierarchical structure for coordinating response activities
ICS provides a scalable, standardized management framework that unifies command and control across multiple agencies and organizations during an incident.
Which crisis communication principle helps prevent rumor spread during an incident?
Answer: Proactively sharing timely, accurate information even if incomplete
Proactively communicating what is known, even if incomplete, fills the information vacuum that rumors exploit and builds stakeholder trust.
What does the term 'crisis escalation threshold' refer to in incident response?
Answer: Pre-defined criteria that trigger activation of a higher response level or team
Escalation thresholds define specific conditions—such as impact severity or duration—that automatically trigger activation of the next tier of response.
Which element is MOST critical in an After-Action Review (AAR) following a crisis?
Answer: Documenting what worked, what failed, and recommended improvements
An AAR's primary value is capturing honest observations about successes and gaps so that plans and procedures can be improved before the next event.
In BCM, a 'hot site' differs from a 'warm site' primarily because a hot site:
Answer: Has fully operational systems ready for immediate failover
A hot site mirrors production systems in real time and can support immediate failover, whereas a warm site requires some setup time before full operations resume.
What is the role of the 'Public Information Officer (PIO)' during a crisis response?
Answer: Serving as the authorized spokesperson and coordinating external communications
The PIO manages all external communications, ensuring consistent, accurate messaging to media, public, and other stakeholders during an incident.
Which best describes a 'tabletop exercise' in the context of crisis management?
Answer: A discussion-based session where participants talk through a scenario without deploying resources
Tabletop exercises are facilitated, discussion-based activities that walk participants through a hypothetical scenario to identify gaps without real-world resource deployment.