BCI Quality Control & Process Improvement 2

Question 1

In a PDCA cycle applied to BC plan testing, which phase involves comparing exercise results against pre-defined success criteria?

Accepted Answer

Check

Answer

The Check phase evaluates actual results against objectives set during the Plan phase.

Question 2

Which quality tool is MOST effective for identifying the root cause of repeated BC plan activation failures?

Accepted Answer

Fishbone (Ishikawa) diagram

Answer

A fishbone diagram systematically maps potential causes across categories such as people, process, and technology to identify root causes.

Question 3

A BC manager notices that post-incident reports consistently cite communication breakdown as a factor. The BEST process improvement response is to:

Accepted Answer

Revise the communication procedures and test them in the next exercise

Answer

Revising and then testing communication procedures closes the identified gap through actionable improvement followed by validation.

Question 4

The concept of 'shift-left' quality in BC program management means:

Accepted Answer

Moving quality checks to earlier stages of BC plan development

Answer

Shift-left embeds quality validation earlier in the development lifecycle, catching defects before they reach live plans.

Question 5

A capability maturity model (CMM) rating of Level 2 for a BC program indicates:

Accepted Answer

Processes are repeatable but largely project-specific

Answer

CMM Level 2 (Managed) indicates processes are planned and tracked at the project level but not yet standardized across the organization.

(BCI) Business Continuity Institute Certification Practice Test