BCI Crisis Management & Incident Response 3

Question 1

In crisis communications, what is the 'dark site' strategy?

Accepted Answer

A pre-built, ready-to-activate website containing crisis communication content

Answer

A dark site is a pre-prepared web presence that can be rapidly activated during a crisis to provide official information, controlling the narrative from the outset.

Question 2

What does the term 'command and control' mean in the context of incident response?

Accepted Answer

A structured framework establishing clear authority, coordination, and information flow during an incident

Answer

Command and control establishes clear lines of authority, accountability, and communication to ensure coordinated and effective incident response.

Question 3

Which framework is commonly referenced in BCI guidance for structuring incident command?

Accepted Answer

Incident Command System (ICS)

Answer

The Incident Command System (ICS) provides a standardized, scalable command structure widely adopted for managing emergencies and major incidents.

Question 4

What is 'rumor control' in crisis management?

Accepted Answer

Proactively identifying and correcting misinformation with accurate, timely communications

Answer

Rumor control involves actively countering misinformation through consistent, timely, and factual communications to prevent panic and maintain trust.

Question 5

In BCI terms, what is the difference between an 'incident' and a 'crisis'?

Accepted Answer

An incident is a disruptive event that can be managed within normal operations; a crisis exceeds normal coping capacity and threatens strategic objectives

Answer

A crisis is distinguished by its scale, complexity, and potential to threaten the organization's strategy or survival, requiring activation of special management arrangements.

(BCI) Business Continuity Institute Certification Practice Test

(BCI) Business Continuity Institute Certification Practice Test

BCI Crisis Management & Incident Response 3