BCI Communication & Client Relations 3

Question 1

In BC planning, what does a 'communication tree' primarily facilitate?

Accepted Answer

Structured escalation and notification of stakeholders during an incident

Answer

A communication tree defines who contacts whom and in what order, ensuring structured escalation during incidents.

Question 2

A client's BC coordinator disagrees with your organization's recovery priority order. How should this conflict be resolved?

Accepted Answer

Facilitate a joint session to align priorities based on mutual dependencies and risk

Answer

A joint session that examines mutual dependencies leads to a recovery priority order both parties can support.

Question 3

Which element should be included in every client-facing BC status update during an active incident?

Accepted Answer

Current status, actions taken, next steps, and time of next update

Answer

Status, actions, next steps, and next-update time give clients the information needed to make their own decisions.

Question 4

What is the risk of over-communicating speculative information to clients during a BC incident?

Accepted Answer

False expectations can be set, damaging credibility if outcomes differ

Answer

Speculative information that proves incorrect undermines trust and can create legal and reputational risk.

Question 5

An organization's BC plan includes a 'dark period' immediately after an incident. What does this mean for client communications?

Accepted Answer

A brief information blackout is imposed while facts are verified before any external communication

Answer

A dark period is a brief pause to verify facts internally before issuing accurate external communications.

(BCI) Business Continuity Institute Certification Practice Test