BCG Communication & Stakeholder Engagement 2

Question 1

When a client disputes a genealogical conclusion you presented, what is the most professional first response?

Accepted Answer

Acknowledge their concern, invite them to share their evidence, and review the matter objectively

Answer

BCG standards require genealogists to remain open to new evidence and engage disputes respectfully and objectively.

Question 2

Which writing style is most appropriate for a formal genealogical report delivered to a client?

Accepted Answer

Clear, precise prose with documented sources and logical analysis

Answer

BCG's Genealogical Standards require reports to be clearly written, well-organized, and fully documented.

Question 3

A repository archivist provides incorrect information about a record's availability. How should a BCG-credentialed genealogist handle this?

Accepted Answer

Politely ask clarifying questions and, if needed, seek a second contact at the institution

Answer

Professional genealogists maintain courteous relationships with repository staff and seek clarification diplomatically.

Question 4

When presenting negative search results to a client, what should a genealogist emphasize?

Accepted Answer

Which specific sources were searched, why they were selected, and what the absence of evidence implies

Answer

Thorough reporting of negative results — including sources searched and their scope — is a BCG professional requirement.

Question 5

A genealogist is asked by a client to share another client's family information because the families may be related. The appropriate action is to:

Accepted Answer

Decline and explain that all client information is kept confidential

Answer

Genealogists have a strict duty of confidentiality; sharing one client's information with another without explicit consent violates professional ethics.

(BCG) Board for the Certification of Genealogists Practice Test

(BCG) Board for the Certification of Genealogists Practice Test

BCG Communication & Stakeholder Engagement 2