BBM Organizational Behavior 2 — Questions and Answers
Question 1: What is 'emotional intelligence' (EQ) in the context of leadership?
- The ability to analyze financial data accurately
- The ability to recognize, understand, and manage one's own and others' emotions (Correct answer)
- Having a high IQ and academic qualifications
- Being able to control all workplace emotions strictly
Correct answer: The ability to recognize, understand, and manage one's own and others' emotions
Emotional intelligence involves recognizing and managing one's own emotions and understanding others' emotions to enhance leadership and interpersonal effectiveness.
Question 2: Which motivation theory distinguishes between 'hygiene factors' and 'motivators'?
- Maslow's Hierarchy of Needs
- Vroom's Expectancy Theory
- Herzberg's Two-Factor Theory (Correct answer)
- McGregor's Theory X and Y
Correct answer: Herzberg's Two-Factor Theory
Herzberg's Two-Factor Theory separates hygiene factors (prevent dissatisfaction, e.g., salary) from motivators (create satisfaction, e.g., achievement and recognition).
Question 3: What is 'organizational change management'?
- Changing an organization's legal structure
- A structured approach to transitioning individuals and teams through organizational change (Correct answer)
- Replacing outdated computer systems
- Modifying the company's pricing strategy
Correct answer: A structured approach to transitioning individuals and teams through organizational change
Change management is a structured process for guiding individuals, teams, and organizations through transition from a current state to a desired future state.
Question 4: What is 'groupthink' in organizational behavior?
- An effective brainstorming technique
- The tendency for group members to prioritize conformity over critical thinking (Correct answer)
- A method for aggregating individual preferences
- Collaborative decision-making with diverse perspectives
Correct answer: The tendency for group members to prioritize conformity over critical thinking
Groupthink occurs when the desire for harmony in a group suppresses dissent and critical evaluation, leading to irrational or poor collective decisions.
Question 5: Which type of power is based on a person's expertise or specialized knowledge?
- Coercive power
- Referent power
- Expert power (Correct answer)
- Legitimate power
Correct answer: Expert power
Expert power derives from possessing specialized knowledge, skills, or expertise that others in the organization value and depend upon.
Question 6: What is the 'contingency approach' to management?
- Planning for emergency situations only
- The view that there is no universal best management approach — the optimal method depends on the situation (Correct answer)
- Always applying the same proven management techniques
- Waiting for problems to arise before responding
Correct answer: The view that there is no universal best management approach — the optimal method depends on the situation
The contingency approach argues that there is no single best management style — the most effective approach depends on situational variables like environment, task, and people.
BBM Organizational Behavior 2
What is 'emotional intelligence' (EQ) in the context of leadership?