BBM Organizational Behavior 2

Question 1

What is 'emotional intelligence' (EQ) in the context of leadership?

Accepted Answer

The ability to recognize, understand, and manage one's own and others' emotions

Answer

The ability to analyze financial data accurately

Answer

Having a high IQ and academic qualifications

Answer

Being able to control all workplace emotions strictly

Question 2

Which motivation theory distinguishes between 'hygiene factors' and 'motivators'?

Accepted Answer

Herzberg's Two-Factor Theory

Answer

Maslow's Hierarchy of Needs

Answer

Vroom's Expectancy Theory

Answer

McGregor's Theory X and Y

Question 3

What is 'organizational change management'?

Accepted Answer

A structured approach to transitioning individuals and teams through organizational change

Answer

Changing an organization's legal structure

Answer

Replacing outdated computer systems

Answer

Modifying the company's pricing strategy

Question 4

What is 'groupthink' in organizational behavior?

Accepted Answer

The tendency for group members to prioritize conformity over critical thinking

Answer

An effective brainstorming technique

Answer

A method for aggregating individual preferences

Answer

Collaborative decision-making with diverse perspectives

Question 5

Which type of power is based on a person's expertise or specialized knowledge?

Accepted Answer

Expert power

Answer

Coercive power

Answer

Referent power

Answer

Legitimate power

Question 6

What is the 'contingency approach' to management?

Accepted Answer

The view that there is no universal best management approach — the optimal method depends on the situation

Answer

Planning for emergency situations only

Answer

Always applying the same proven management techniques

Answer

Waiting for problems to arise before responding