BBC Practice and Application 5

Question 1

You are responsible for maintaining a petty cash fund of $100. At the end of the week you have $42 in cash and $57 in receipts. What does this indicate?

Accepted Answer

There is a $1 shortage that must be investigated and documented

Answer

The fund is balanced correctly

Answer

There is a $1 overage and the extra dollar can be added to the fund

Answer

The fund needs to be replenished to $100 immediately without investigation

Question 2

A visitor arrives without an appointment and insists on seeing your supervisor immediately. What is the best response?

Accepted Answer

Politely inform the visitor that your supervisor is currently occupied, note their name and purpose, and check if your supervisor is able to meet

Answer

Allow the visitor to enter your supervisor's office unannounced

Answer

Tell the visitor your supervisor is unavailable and send them away

Answer

Leave the visitor in the waiting area and do not inform your supervisor

Question 3

You receive a request to locate a file that was archived two years ago. The archive index lists it under a different title than you expected. This is most likely because:

Accepted Answer

The file may have been indexed under a cross-reference or alternate subject heading

Answer

The file was lost and the index entry is an error

Answer

Archive indexes are always incorrect and should be ignored

Answer

The file belongs to another department

Question 4

Which of the following is an example of proper records retention practice in a government clerical setting?

Accepted Answer

Retaining records according to the established records retention schedule for each document type

Answer

Destroying all records after one year regardless of content

Answer

Keeping all records indefinitely to avoid any possibility of destroying something needed

Answer

Allowing individual employees to decide which records to keep or destroy

Question 5

You are typing a formal business letter on behalf of your supervisor. Where should the reference initials indicating who typed the letter appear?

Accepted Answer

Below the signature block, typically in lowercase

Answer

In the letterhead area at the top of the document

Answer

Immediately after the salutation

Answer

In the subject line of the letter

Question 6

During a high-volume period, you have more tasks than you can complete by the end of the day. What is the best approach?

Accepted Answer

Prioritize tasks by urgency and importance, and inform your supervisor of any tasks that will not be completed on time

Answer

Rush through all tasks regardless of quality to meet the deadline

Answer

Leave unfinished tasks without notifying anyone and complete them the next day

Answer

Delegate all tasks to coworkers without checking if they have capacity

Question 7

A document requires you to use the correct form of 'its' or 'it's.' Which sentence uses the correct form?

Accepted Answer

The committee reviewed its findings before the meeting.

Answer

The department submitted it's annual report on time.

Answer

Its important to proofread all outgoing correspondence.

Answer

The office lost it's supply requisition form.