BBC LA County BBC Office Technology and Equipment

Question 1

Which keyboard shortcut is commonly used to copy selected text in most Windows-based office applications?

Accepted Answer

Ctrl+C

Answer

Ctrl+C is the standard Windows shortcut for copying selected text or objects to the clipboard.

Question 2

When a laser printer produces faded or streaky output, the most likely cause is:

Accepted Answer

Low toner cartridge

Answer

A low or nearly empty toner cartridge is the most common cause of faded, light, or streaky print output on laser printers.

Question 3

In Microsoft Word, which feature automatically corrects common spelling mistakes as you type?

Accepted Answer

AutoCorrect

Answer

AutoCorrect automatically fixes common typos and misspellings in real time as text is entered.

Question 4

Which of the following is the correct action when you receive a phone call intended for another department at LA County?

Accepted Answer

Transfer the call after informing the caller

Answer

Proper telephone etiquette requires informing the caller before transferring so they know what to expect.

Question 5

A multifunction device (MFD) in an office environment typically combines which set of functions?

Accepted Answer

Printer, scanner, copier, and fax

Answer

A multifunction device combines printing, scanning, copying, and often faxing into a single unit.

(BBC) LA County Broad-Based Clerical/Secretarial examination Practice Test