Quality Control & Process Improvement Flashcards
7 cards from real B2B practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Quality Control & Process Improvement flashcards as text
A B2B marketing team uses a run chart to track weekly email deliverability rates. What does a run chart primarily display?
Answer: Process performance data plotted over time
A run chart plots data points in time sequence, allowing teams to visualize trends, shifts, or cycles in process performance.
In B2B quality management, Voice of the Customer (VoC) data is most directly used to:
Answer: Define quality requirements and specifications that matter to clients
VoC captures customer needs, expectations, and pain points, which are then translated into measurable quality requirements for processes and deliverables.
Which lean concept refers to producing and delivering only what is needed, when it is needed, in the amount needed?
Answer: Just-in-Time (JIT)
Just-in-Time (JIT) is a lean production strategy that aligns supply with actual demand to minimize inventory waste and overproduction.
A B2B marketing quality audit reveals that a process consistently produces outputs near the upper specification limit. The BEST corrective action is to:
Answer: Shift the process mean toward the center of specifications
When a process consistently operates near a specification limit, recentering the mean provides more buffer on both sides and reduces defect risk.
In the context of B2B marketing SLAs, which quality measurement approach compares actual delivery times against agreed-upon service thresholds?
Answer: Conformance to specifications
Conformance to specifications measures whether process outputs meet predefined requirements, making it ideal for SLA compliance tracking.
Which 5S step involves removing all unnecessary items from a work area to reduce clutter and confusion?
Answer: Sort (Seiri)
Sort (Seiri) is the first 5S step, focused on separating necessary from unnecessary items and eliminating what doesn't add value to the workspace.
A B2B company discovers that its proposal review process has a bottleneck in legal approval. According to the Theory of Constraints, the FIRST action should be to:
Answer: Identify and exploit the constraint before subordinating other processes to it
TOC prescribes identifying the constraint first, then exploiting it fully (maximizing its output) before making other systemic changes.