Jennifer Moore
MBA, CCXP
Certified Customer Experience Professional & Trainer
Cornell SC Johnson College of Business — business.cornell.edu
About Jennifer
Jennifer Moore is a Certified Customer Experience Professional (CCXP) with an MBA from Cornell University's SC Johnson College of Business. She has 14 years of experience in contact center management, customer success strategy, and workforce development. Jennifer specializes in helping service professionals prepare for customer service assessments, CCXP certification, and contact center leadership exams.
Reviewed content in: Call Center Solutions, Call Center Hosting, CSS - Customer Service Situations, Call Center, CPCS - Certified Professional in Customer Service, ACC - Airline Customer Service, CCCP - Certified Contact Center Professional, CCSP - Certified Customer Service Professional, CCSR - Certified Customer Service Representative, Medallia Customer Experience Certification, NCSA - National Customer Service Association Certification, Customer Service