AUDI Training Standards 2 — Questions and Answers
Question 1: Which Audi training platform hosts the majority of e-learning modules for US dealer technicians?
- Audi Academy Online (AAO) (Correct answer)
- Volkswagen Group Learning (VGL)
- TechConnect Portal
- DealerSocket LMS
Correct answer: Audi Academy Online (AAO)
Audi Academy Online (AAO) is the primary e-learning platform where US technicians access required training modules.
Question 2: When a technician fails a certification assessment, what is the standard minimum waiting period before retaking it?
- 24 hours (Correct answer)
- 48 hours
- 7 days
- 30 days
Correct answer: 24 hours
Audi's standard policy requires a 24-hour waiting period before a technician may retake a failed assessment.
Question 3: Which designation specifically covers Audi high-voltage and EV safety training in the US program?
- AUDI e-tron Certified Technician (ECT) (Correct answer)
- Hybrid and Electric Vehicle Specialist (HEVS)
- Audi EV Safety Endorsement (ESE)
- High-Voltage Awareness Certificate (HVAC)
Correct answer: AUDI e-tron Certified Technician (ECT)
The AUDI e-tron Certified Technician (ECT) track covers EV-specific safety and repair procedures for high-voltage systems.
Question 4: In the Audi training hierarchy, what must a technician complete before enrolling in Master Technician-level courses?
- Achieve Certified Technician (CT) status (Correct answer)
- Complete 5 years of Audi dealer experience
- Pass a factory inspection audit
- Obtain ASE Master Automobile Technician certification
Correct answer: Achieve Certified Technician (CT) status
Technicians must hold Certified Technician (CT) status before they are eligible to enroll in Master-level curriculum.
Question 5: Audi training credits earned through SFTC (Shop Floor Training and Coaching) sessions are typically logged by whom?
- The Audi Field Technical Trainer (FTT) (Correct answer)
- The service advisor
- The dealer principal
- The technician themselves via self-reporting
Correct answer: The Audi Field Technical Trainer (FTT)
Field Technical Trainers document and log SFTC credits on behalf of technicians who participate in on-site coaching sessions.
Question 6: What is the consequence for a dealership that allows a required certification to lapse for more than 90 days without renewal?
- Loss of authorized repair status for that vehicle system (Correct answer)
- Mandatory dealer audit
- Automatic enrollment in remedial training
- Fine assessed to the dealer's Audi account
Correct answer: Loss of authorized repair status for that vehicle system
A lapsed certification beyond 90 days can result in the dealership losing authorized repair status for the related vehicle system.
Question 7: Which document outlines the minimum number of certified technicians required per franchise point in the US Audi dealer network?
- Audi Dealer Operating Standards (DOS) (Correct answer)
- VW Group Technician Charter
- Audi Service Excellence Agreement (SEA)
- National Dealer Sales and Service Agreement (NDSSA)
Correct answer: Audi Dealer Operating Standards (DOS)
The Dealer Operating Standards (DOS) specifies staffing and certification minimums that each US Audi franchise point must maintain.
AUDI Training Standards 2
Which Audi training platform hosts the majority of e-learning modules for US dealer technicians?