AUDI AUDI Customer Service & Warranty Procedures

Question 1

When a customer brings in an Audi under warranty, what is the first step a certified technician should take before beginning any repair?

Accepted Answer

Verify warranty coverage and document the concern in the repair order

Answer

Verifying warranty status and documenting the customer's concern in the repair order is the mandatory first step to ensure proper warranty claim processing.

Question 2

What Audi system is used by certified technicians in the US to submit warranty claims and access technical service bulletins?

Accepted Answer

ElsaPro and Audi Warranty Portal (AWP)

Answer

Audi certified technicians use ElsaPro for technical documentation and the Audi Warranty Portal (AWP) to submit and manage warranty claims in the US.

Question 3

What is Audi's standard new vehicle limited warranty coverage in the United States as of current policy?

Accepted Answer

4 years/50,000 miles

Answer

Audi's standard new vehicle limited warranty in the US covers 4 years or 50,000 miles, whichever comes first, for most components.

Question 4

What document must be completed when a warranty repair requires replacing a major component such as an engine or transmission?

Accepted Answer

Core return authorization and parts tagging documentation

Answer

Core return authorization and proper parts tagging are required to return replaced major warranty parts to Audi for inspection and credit processing.

Question 5

Under Audi's Certified Pre-Owned (CPO) program, what powertrain warranty is provided to US buyers?

Accepted Answer

Limited powertrain warranty up to 5 years/50,000 miles from original in-service date

Answer

Audi CPO vehicles in the US receive a limited powertrain warranty extending to 5 years or 50,000 miles from the original in-service date.

(AUDI) Audi Certified Mechanic Practice Test

(AUDI) Audi Certified Mechanic Practice Test

AUDI AUDI Customer Service & Warranty Procedures