AUDI AUDI Customer Service & Warranty Procedures 3

Question 1

If a customer's Audi requires a software update to fix a known issue, how should this be handled under warranty?

Accepted Answer

Apply the update at no charge as a warranty or campaign repair using ODIS

Answer

Software updates addressing known issues are performed at no cost under warranty or technical service campaigns using Audi's ODIS programming system.

Question 2

What is the role of the Audi Technical Assistance Center (TAC) for certified technicians in the US?

Accepted Answer

Provides factory-level technical support and diagnostic guidance for complex repairs

Answer

The Audi TAC provides certified technicians with factory-level expert guidance on complex diagnostic and repair issues that exceed dealership-level knowledge.

Question 3

Under Audi's policy, what must be done with a vehicle that has an open recall before it is returned to the customer after service?

Accepted Answer

Complete all open recall campaigns or obtain customer authorization and document accordingly

Answer

Audi policy requires technicians to address all open recalls during service visits and document completion or customer refusal before vehicle return.

Question 4

What should a certified Audi technician do when encountering a failure mode not covered by any existing Technical Service Bulletin (TSB)?

Accepted Answer

Document findings thoroughly and submit a Product Quality Feedback (PQF) report to Audi

Answer

Submitting a Product Quality Feedback report to Audi helps engineering track emerging failure modes and can lead to new TSB development for other technicians.

Question 5

What is the purpose of Audi's 'goodwill' warranty adjustment for vehicles outside the standard coverage period?

Accepted Answer

Allows Audi to partially or fully cover repair costs as a customer retention gesture

Answer

Goodwill adjustments allow Audi to cover some or all repair costs for out-of-warranty vehicles as a discretionary customer satisfaction and retention tool.

(AUDI) Audi Certified Mechanic Practice Test

(AUDI) Audi Certified Mechanic Practice Test

AUDI AUDI Customer Service & Warranty Procedures 3