Professional Ethics & Standards Flashcards

A customer wants to purchase an arrow spine that you know is mismatched to their setup. What is the ethical course of action?

Answer: Inform the customer of the mismatch, explain potential consequences, and let them make an informed decision

Ethical standards require technicians to give customers accurate information so they can make informed choices, while still respecting customer autonomy.

Which of the following constitutes a conflict of interest for an ATA bow technician?

Answer: Recommending only the brand that pays you a kickback without disclosing that relationship

Undisclosed financial incentives tied to product recommendations violate the ethical duty of honest, unbiased advice.

Under ATA professional standards, how should a technician handle a recall notice for a bow model currently in a customer's possession?

Answer: Proactively contact the affected customer and explain the recall and next steps

Proactive customer notification about safety recalls is a professional and ethical obligation that protects public safety.

A customer leaves their bow for a tune and you discover the previous shop installed a non-spec cam system. You should:

Answer: Document the non-spec components, inform the customer before proceeding, and recommend correction

Disclosing pre-existing non-spec conditions to the customer before performing work protects the technician from liability and upholds ethical transparency.

How should a certified bow technician respond when they encounter a procedure outside their current competency?

Answer: Refer the customer to a qualified technician and communicate the limitation honestly

Recognizing and communicating the limits of one's competency is a hallmark of professional ethics and protects customer safety.

Which behavior best illustrates the ATA ethical principle of customer confidentiality?

Answer: Keeping customer equipment details, personal information, and service history private

Customer data — including contact information and equipment details — must be kept confidential unless the customer explicitly consents to its disclosure.

An ATA-certified technician who knowingly sells a bow with a known defect without disclosure is most likely violating:

Answer: Both ATA ethical standards and potentially consumer protection statutes

Selling defective goods without disclosure breaches ATA ethical obligations and typically violates state consumer protection laws simultaneously.