Professional Ethics & Standards Flashcards

A bow technician is offered a significant discount on tools in exchange for exclusively recommending one brand to customers. This arrangement should be:

Answer: Disclosed to customers whenever a recommendation is made under the arrangement

Any financial relationship that could influence product recommendations must be disclosed to customers to maintain ethical transparency.

Which of the following is an example of ethical pricing practice for a certified bow technician?

Answer: Applying consistent, published rates for standard services regardless of customer demographics

Consistent, published pricing applied fairly to all customers is the ethical standard and prevents discriminatory billing practices.

When a customer's bow is beyond economical repair, the ethical technician should:

Answer: Give the customer an honest assessment and let them decide whether to repair or replace

An honest assessment of repair feasibility — even when it means less shop revenue — is fundamental to ethical customer service.

A certified bow technician discovers that a popular bow model has an undisclosed design flaw that could cause limb failure. The technician should:

Answer: Report the finding to the manufacturer and, if no action is taken, consider contacting the CPSC or ATA

Safety-critical defects must be reported through appropriate channels — manufacturer first, then regulatory bodies if unaddressed — as a public safety obligation.

Which statement best describes the role of ATA certification in a technician's ongoing professional obligations?

Answer: Certification establishes a baseline but requires ongoing training and ethical conduct to maintain professional standing

ATA certification represents a commitment to continuous improvement, ethical conduct, and staying current with industry standards — not a permanent static credential.

A customer asks a technician to falsely mark an archery bow as 'inspected and repaired' for an insurance claim when no work was actually done. The technician must:

Answer: Refuse, as signing false service documentation constitutes fraud

Signing false service documentation for insurance purposes is insurance fraud and a serious violation of ATA ethical standards and federal law.

An ATA bow technician is asked to testify as an expert witness about a bow-related injury. Ethical standards require the technician to:

Answer: Provide objective, evidence-based testimony that accurately reflects their professional knowledge

Expert witnesses are ethically bound to provide honest, objective testimony regardless of which party retained them.