ASUS Professional Standards & Ethics 4

Question 1

A technician accidentally damages a component that was working before the repair began. What is the professional obligation?

Accepted Answer

Disclose the accidental damage to the customer immediately and arrange for correction at no additional charge

Answer

Honesty about accidental damage and making it right at no cost upholds professional integrity and customer trust.

Question 2

When is it acceptable to perform additional repairs beyond the agreed scope without customer approval?

Accepted Answer

Never — all additional work requires prior customer authorization

Answer

All work beyond the agreed scope requires explicit customer authorization to respect the customer's right to control their property and budget.

Question 3

Which of the following best describes the concept of professional integrity for an ASUS technician?

Accepted Answer

Consistently acting honestly, transparently, and in the customer's best interest regardless of convenience

Answer

Professional integrity means consistently applying ethical standards in every interaction, not just when it is easy.

Question 4

A customer becomes verbally aggressive during a service dispute. What is the recommended professional response?

Accepted Answer

Remain calm, listen actively, de-escalate, and involve a supervisor if needed

Answer

De-escalation and supervisor involvement protect both parties and allow the dispute to be resolved fairly.

Question 5

An ASUS service center technician is offered a financial incentive by a parts supplier to recommend their components exclusively. What should the technician do?

Accepted Answer

Decline and report the offer to management as a potential conflict of interest

Answer

Accepting supplier incentives to influence parts recommendations creates a conflict of interest that compromises objectivity.

(ASUS) ASUS Certified Practice Test

(ASUS) ASUS Certified Practice Test

ASUS Professional Standards & Ethics 4