ASUS Professional Standards & Ethics 3

Question 1

During a repair, a technician notices the customer's device contains content that may be illegal. What is the appropriate response?

Accepted Answer

Stop the repair, document findings, and report to the appropriate authority per legal requirements

Answer

Technicians who encounter potentially illegal content must follow legal reporting obligations and should not tamper with evidence.

Question 2

Which of the following best describes informed consent in the context of device repair?

Accepted Answer

The customer is given a clear explanation of the repair, costs, and risks before authorizing work

Answer

Informed consent means the customer understands and agrees to the repair scope, cost, and potential risks before work begins.

Question 3

A technician is asked to repair a device that is still under manufacturer warranty but has clearly been opened by a third party. What should they do?

Accepted Answer

Inform the customer that third-party opening likely voided the warranty before proceeding

Answer

Disclosing warranty implications before proceeding ensures the customer can make an informed decision.

Question 4

How should an ASUS-certified technician handle a situation where a repair is beyond their current skill level?

Accepted Answer

Acknowledge the limitation and escalate to a more experienced technician or specialist

Answer

Recognizing personal skill limits and escalating appropriately prevents further device damage and upholds professional integrity.

Question 5

What does 'duty of care' mean for a certified hardware technician?

Accepted Answer

Taking all reasonable steps to avoid causing harm to the customer's device or data

Answer

Duty of care requires technicians to act reasonably and diligently to protect the customer's property and data during service.

(ASUS) ASUS Certified Practice Test