ASUS Professional Standards & Ethics 2

Question 1

A customer brings in a laptop and asks you to recover deleted personal files without providing proof of ownership. What is the correct action?

Accepted Answer

Ask for proof of ownership or authorization before proceeding

Answer

Verifying ownership before accessing or recovering personal data protects against unauthorized data access and potential legal liability.

Question 2

When documenting a repair, which approach best reflects professional standards?

Accepted Answer

Document symptoms, diagnosis steps, parts replaced, and test results

Answer

Thorough documentation of the entire repair process ensures accountability, supports warranty claims, and aids future technicians.

Question 3

An ASUS-certified technician discovers a colleague is using unlicensed diagnostic software. What should they do?

Accepted Answer

Report the issue to a supervisor or compliance officer

Answer

Using unlicensed software violates legal and professional standards; reporting it through proper channels is the ethical obligation.

Question 4

A repair takes longer than the original estimate. What is the ethical course of action?

Accepted Answer

Contact the customer, explain the situation, and get approval for additional charges

Answer

Notifying the customer before exceeding an estimate respects their right to informed consent and maintains trust.

Question 5

Which behavior demonstrates respect for customer confidentiality in a service center?

Accepted Answer

Discussing repairs only with staff directly involved in the service

Answer

Limiting discussion of customer cases to involved staff prevents unauthorized disclosure of personal information.

(ASUS) ASUS Certified Practice Test