Employee Relations Flashcards
7 cards from real APHR practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Employee Relations flashcards as text
An employee discloses they have a substance abuse problem and requests help. Under the ADA, how should HR treat this situation?
Answer: Engage in the interactive process to explore reasonable accommodation
The ADA protects individuals in recovery from substance abuse, and HR must engage in the interactive process to determine whether reasonable accommodation is appropriate.
What is the main difference between mediation and arbitration in workplace dispute resolution?
Answer: Mediation uses a neutral facilitator to help parties reach agreement; arbitration results in a binding decision by a third party
Mediation is a facilitated negotiation with no imposed outcome, while arbitration results in a binding decision made by the arbitrator.
Which document formally communicates the expectations and consequences established during a disciplinary meeting?
Answer: Performance improvement plan (PIP)
A PIP formally documents performance deficiencies, sets improvement goals, timelines, and consequences, providing a structured path for the employee to meet expectations.
A coworker tells HR they feel 'uncomfortable' around a colleague but cannot cite specific behaviors. What is HR's best first step?
Answer: Ask clarifying questions to understand specific behaviors or incidents
HR should gather specific facts through clarifying questions before taking action, ensuring the investigation is fair and thorough.
What federal law grants most private-sector employees the right to form, join, or assist labor unions?
Answer: The National Labor Relations Act (NLRA)
The NLRA (Wagner Act) protects employees' rights to organize, bargain collectively, and engage in other concerted activities.
Which practice violates the principle of consistent and fair discipline?
Answer: Disciplining one employee for an offense while ignoring the same behavior in another
Inconsistent discipline exposes the organization to discrimination claims and undermines employee trust and morale.
What is the purpose of an exit interview?
Answer: To gather information about the departing employee's experience to improve retention
Exit interviews help organizations understand why employees leave and identify patterns that may indicate systemic issues affecting retention.