ASE Risk Management & Mitigation 2

Question 1

A customer's vehicle has a recall notice for a brake component. What is the correct action for an ASE-certified mechanic?

Accepted Answer

Inform the customer and direct them to a dealership for free recall work

Answer

Recall repairs are performed by dealerships at no cost to the customer, and mechanics should inform customers of outstanding recalls.

Question 2

Which practice best reduces the risk of a vehicle fire during fuel system repairs?

Accepted Answer

Disconnect the battery and use a fire extinguisher nearby

Answer

Disconnecting the battery eliminates electrical ignition sources, and having a fire extinguisher nearby provides immediate response capability.

Question 3

When road-testing a vehicle with suspected brake fade, what risk mitigation step should be taken first?

Accepted Answer

Inspect and confirm brakes have safe baseline function before the test drive

Answer

Verifying baseline brake function before a road test ensures the vehicle is safe enough to operate without endangering the technician or public.

Question 4

A technician notices a customer's vehicle has severely worn tires that were not part of the original service request. What should be done?

Accepted Answer

Document the condition, inform the customer, and recommend immediate service

Answer

Technicians have a professional obligation to document and communicate safety hazards discovered during any service, regardless of the original work order.

Question 5

What is the primary purpose of a multi-point vehicle inspection form?

Accepted Answer

To systematically identify and document safety and maintenance concerns

Answer

Multi-point inspections create a documented record of vehicle condition, helping identify risks and protecting both the customer and the shop.

ASE Practice Test

ASE Practice Test

ASE Risk Management & Mitigation 2