ASE Quality Assurance & Compliance 2 — Questions and Answers
Question 1: When performing a post-repair quality inspection, which step should be completed FIRST?
- Road test the vehicle
- Verify the repair order matches the work performed (Correct answer)
- Check fluid levels
- Reset all warning lights
Correct answer: Verify the repair order matches the work performed
Confirming the repair order matches the actual work ensures all customer-requested repairs were addressed before further inspection steps.
Question 2: An ASE-certified technician discovers a safety defect unrelated to the customer's complaint during an oil change. What is the correct course of action?
- Repair it immediately without notifying the customer
- Ignore it since it is outside the scope of the work order
- Document it and inform the customer so they can authorize repair (Correct answer)
- Tag the vehicle as unsafe and refuse to release it
Correct answer: Document it and inform the customer so they can authorize repair
Technicians must document and disclose safety concerns to the customer, who then decides whether to authorize additional repairs.
Question 3: Which document serves as the legal contract between the shop and the customer for authorized repair work?
- Technician's inspection sheet
- Parts invoice
- Repair order (RO) (Correct answer)
- Shop's warranty policy
Correct answer: Repair order (RO)
The repair order outlines authorized work, parts, and pricing, making it the binding agreement between the shop and customer.
Question 4: Under EPA regulations, which practice is PROHIBITED when handling used motor oil?
- Storing it in a labeled sealed container
- Sending it to a certified oil recycler
- Pouring it into a storm drain (Correct answer)
- Using it as a lubricant in non-road equipment with owner consent
Correct answer: Pouring it into a storm drain
Disposing of used oil in storm drains is illegal under the Clean Water Act and EPA hazardous waste regulations.
Question 5: What does the term 'comeback' refer to in shop quality management?
- A repeat customer who returns for scheduled maintenance
- A vehicle returned because the original repair was not completed correctly (Correct answer)
- A warranty claim filed with the parts supplier
- A technician correcting their own mistake on a different vehicle
Correct answer: A vehicle returned because the original repair was not completed correctly
A comeback occurs when a customer returns with the same complaint, indicating the repair was ineffective or incomplete.
Question 6: Which organization sets the certification standards that ASE-certified technicians must meet?
- OSHA
- The National Institute for Automotive Service Excellence (ASE) (Correct answer)
- The EPA
- The Department of Transportation (DOT)
Correct answer: The National Institute for Automotive Service Excellence (ASE)
ASE develops and administers the certification tests and standards that define competency for automotive service professionals.
Question 7: A shop's quality control checklist requires a test drive after every brake job. A technician skips this step because the customer is waiting. This is BEST described as:
- Acceptable if the brake pedal feels firm on the lift
- A violation of the shop's quality assurance protocol (Correct answer)
- Standard practice when time is limited
- Only required for ABS-equipped vehicles
Correct answer: A violation of the shop's quality assurance protocol
Skipping a mandatory quality control step violates established procedures regardless of time constraints, creating potential liability.
ASE Quality Assurance & Compliance 2
When performing a post-repair quality inspection, which step should be completed FIRST?