ASE Professional Ethics & Standards 2

Question 1

A customer declines a recommended brake service but later returns claiming the brakes failed. What is the BEST protection for the shop?

Accepted Answer

Show the signed declined-service authorization on file

Answer

Keeping signed declined-service records protects the shop legally and demonstrates professional due diligence.

Question 2

Which practice BEST demonstrates ethical upselling during a routine oil change?

Accepted Answer

Inspect the vehicle and recommend only services with documented need

Answer

Ethical upselling is based on observed vehicle conditions, not on maximizing revenue regardless of need.

Question 3

An ASE-certified technician disagrees with a service advisor's diagnosis given to a customer. The MOST ethical action is to:

Accepted Answer

Correct the advisor privately and ensure the customer receives accurate information

Answer

Addressing inaccuracies through proper internal channels ensures customer accuracy while maintaining professional relationships.

Question 4

A technician notices a coworker falsifying inspection records. The MOST appropriate first step is to:

Accepted Answer

Report the behavior to a supervisor or manager

Answer

Reporting falsified records through proper channels upholds professional integrity and protects customers and the shop.

Question 5

What does the ASE Code of Ethics require regarding technical knowledge?

Accepted Answer

Technicians should keep skills current through continuing education

Answer

ASE emphasizes ongoing education to keep pace with evolving vehicle technology and maintain competency.

ASE Practice Test