Risk Management & Mitigation Flashcards
7 cards from real ASE practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Risk Management & Mitigation flashcards as text
Which action most effectively reduces the risk of a carbon monoxide (CO) hazard in a shop?
Answer: Always using exhaust hose extraction systems when running engines indoors
Dedicated exhaust hose extraction systems remove CO-laden exhaust gases directly at the source, preventing dangerous buildup even briefly.
A technician is asked to perform a wheel bearing replacement. Which oversight represents the greatest safety risk?
Answer: Failing to verify correct bearing torque and cotter pin installation
Incorrect torque or missing cotter pins on wheel bearing assemblies can allow the bearing to loosen, potentially leading to wheel separation while driving.
What is the significance of a vehicle's gross vehicle weight rating (GVWR) in risk management?
Answer: Exceeding it overloads suspension, brakes, and tires beyond their designed safety margins
Operating a vehicle beyond its GVWR places all load-bearing components under stress they were not designed for, increasing the risk of component failure.
Which scenario requires mandatory written customer authorization before proceeding with repairs?
Answer: Performing additional unplanned repairs beyond the original authorized work order
Consumer protection laws in most states require shops to obtain written authorization before performing work not covered in the original estimate or work order.
Why is it critical to verify that a vehicle's parking brake holds before releasing it from the lift?
Answer: To prevent the vehicle from rolling off the lift during or after lowering
A vehicle that rolls off a lift poses an immediate crush hazard to technicians and bystanders in the shop.
A shop owner asks a technician to use a substitute hydraulic fluid not specified for a power steering system. What risk does this create?
Answer: Seal degradation, internal leaks, and potential sudden loss of power steering assist
Non-specified fluids can chemically degrade seals in power steering systems, causing leaks and eventual loss of assist, which significantly increases stopping distances and steering effort.
What does a written repair order protect the shop from a risk management perspective?
Answer: It documents authorized work and customer consent, providing legal protection in disputes
A signed repair order is a legal contract that protects both the customer and the shop by documenting what was authorized, performed, and charged.