Risk Management & Mitigation Flashcards
7 cards from real ASE practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Risk Management & Mitigation flashcards as text
A customer's vehicle has a recall notice for a brake component. What is the correct action for an ASE-certified mechanic?
Answer: Inform the customer and direct them to a dealership for free recall work
Recall repairs are performed by dealerships at no cost to the customer, and mechanics should inform customers of outstanding recalls.
Which practice best reduces the risk of a vehicle fire during fuel system repairs?
Answer: Disconnect the battery and use a fire extinguisher nearby
Disconnecting the battery eliminates electrical ignition sources, and having a fire extinguisher nearby provides immediate response capability.
When road-testing a vehicle with suspected brake fade, what risk mitigation step should be taken first?
Answer: Inspect and confirm brakes have safe baseline function before the test drive
Verifying baseline brake function before a road test ensures the vehicle is safe enough to operate without endangering the technician or public.
A technician notices a customer's vehicle has severely worn tires that were not part of the original service request. What should be done?
Answer: Document the condition, inform the customer, and recommend immediate service
Technicians have a professional obligation to document and communicate safety hazards discovered during any service, regardless of the original work order.
What is the primary purpose of a multi-point vehicle inspection form?
Answer: To systematically identify and document safety and maintenance concerns
Multi-point inspections create a documented record of vehicle condition, helping identify risks and protecting both the customer and the shop.
Which of the following best describes the risk posed by a cracked serpentine belt?
Answer: Risk of sudden failure causing loss of power steering, charging, or cooling
A cracked serpentine belt can fail suddenly, disabling power steering, the alternator, and the water pump simultaneously, creating a serious safety hazard.
When handling asbestos-containing brake dust in older vehicles, what is the correct risk mitigation approach?
Answer: Use an enclosed vacuum or wet suppression method approved for asbestos
OSHA and EPA regulations require enclosed vacuum systems or wet methods to prevent asbestos fibers from becoming airborne during brake service.