Quality Assurance & Compliance Flashcards
7 cards from real ASE practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Quality Assurance & Compliance flashcards as text
A customer complaint alleges that an engine oil leak began immediately after an oil change. What should the technician review FIRST?
Answer: Whether the oil filter and drain plug were tightened to spec and documented
Reviewing documentation of the oil filter installation and drain plug torque directly addresses whether the shop's work caused the leak.
Which federal regulation requires shops to provide customers with a written estimate before beginning repair work exceeding a certain cost threshold?
Answer: State-level Motor Vehicle Repair Acts (which vary by state)
Written estimate requirements for auto repairs are governed by individual state Motor Vehicle Repair Acts, not a single federal law.
A technician completes a transmission fluid exchange but uses the incorrect fluid type specified in the service manual. This constitutes:
Answer: A quality failure that could cause transmission damage
Using incorrect transmission fluid can damage clutch packs, seals, and shift solenoids, making this a serious quality and liability failure.
What is the significance of an ASE Blue Seal of Excellence recognition for a repair shop?
Answer: It indicates a majority of the shop's technicians are ASE-certified
ASE's Blue Seal of Excellence recognizes shops where a significant percentage of technicians hold current ASE certifications, indicating overall workforce competency.
During a quality inspection, a technician finds that a recently replaced CV axle boot is already cracked. The BEST response is to:
Answer: Inform the service advisor and replace the boot under warranty
A cracked CV boot on a newly installed part is a warranty item that must be replaced before vehicle release to prevent premature CV joint failure.
Which action is required before disposing of a vehicle's catalytic converter as scrap metal?
Answer: Documenting the VIN and serial number per state anti-theft regulations
Many states require VIN and serial number documentation when scrapping catalytic converters to combat high rates of catalytic converter theft.
A shop's quality process requires verifying tire pressure after mounting new tires. The technician sets all tires to 35 PSI without checking the vehicle's placard. This is BEST described as:
Answer: A quality failure because tire pressure must match the vehicle placard specification
Proper inflation must match the vehicle manufacturer's specification on the door placard, not the tire's maximum pressure rating or a generic value.