ASA Workforce Management & Analytics Flashcards

What metric measures the percentage of time temporary workers are actively placed and working compared to total available hours?

Answer: Utilization rate

Utilization rate tracks how efficiently a staffing firm deploys its talent pool by comparing active placement hours to total available worker hours.

Which workforce analytics KPI measures how quickly a staffing agency fills an open requisition from the moment it is received?

Answer: Time-to-fill

Time-to-fill tracks the number of days between receiving a job order and successfully placing a worker, reflecting staffing agency speed and efficiency.

In workforce planning, what does 'labor market analysis' primarily help staffing professionals determine?

Answer: Supply and demand for specific skill sets in a geographic area

Labor market analysis examines supply and demand dynamics for particular skills in a region, helping staffing firms anticipate recruitment challenges and opportunities.

What is 'co-employment' in the context of staffing workforce management?

Answer: A shared employer relationship where both the staffing firm and client share certain employer responsibilities

Co-employment refers to the arrangement where the staffing agency and the client company both hold employer-like responsibilities for the placed worker.

Which scheduling practice is commonly used by staffing agencies to manage variable client demand without overstaffing?

Answer: Just-in-time staffing

Just-in-time staffing deploys workers precisely when and where needed, allowing clients to scale labor up or down in response to fluctuating demand.

What does 'spread' refer to in staffing agency financial management?

Answer: The difference between the bill rate charged to clients and the pay rate given to workers

Spread is the gross margin per hour calculated as the bill rate minus the pay rate, representing the agency's revenue before overhead and profit.