APRP Chargebacks & Dispute Resolution 2

Question 1

In Mastercard's chargeback process, what is the typical timeframe for an acquirer to respond to a chargeback with representment documentation?

Accepted Answer

30 calendar days

Answer

Mastercard generally allows acquirers 30 calendar days to respond to a chargeback with representment, though specific timelines vary by reason code.

Question 2

Which Visa dispute reason code applies when a cardholder claims they did not receive the goods or services they paid for?

Accepted Answer

13.1 - Merchandise/Services Not Received

Answer

Visa reason code 13.1 covers disputes where the cardholder claims goods or services were not received, falling under the Consumer Dispute category.

Question 3

What is the primary purpose of an arbitration chargeback in the card network dispute process?

Accepted Answer

To escalate an unresolved dispute to the card network for a binding decision

Answer

Arbitration is the final escalation step where the card network (Visa or Mastercard) reviews all evidence and issues a binding decision on an unresolved dispute.

Question 4

A merchant sells digital downloads and a cardholder files a chargeback claiming 'unauthorized transaction.' Which action is MOST effective for representment?

Accepted Answer

Submitting IP address logs, device fingerprint, and download activity matching the cardholder's account

Answer

For digital goods, technical evidence such as IP address, device fingerprint, and usage logs that match the cardholder's account profile constitutes the strongest compelling evidence.

Question 5

Which term describes the fee levied on a merchant's acquirer (and passed to the merchant) for each chargeback received?

Accepted Answer

Chargeback fee

Answer

A chargeback fee is charged to the merchant (via the acquirer) each time a chargeback is filed, regardless of the final outcome of the dispute.

APRP - Accredited Payments Risk Professional Practice Test

APRP - Accredited Payments Risk Professional Practice Test

APRP Chargebacks & Dispute Resolution 2